FAQs

Shipping

Do you offer free shipping?
We offer free shipping on Hong Kong, Macau, Taiwan, Singapore, and Malaysia orders over $100. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

Where do you ship?
We are offer shipping services that currently operate in Hong Kong, Macau, Tai Wan, Singapore, and Malaysia. We can also ship to other countries, however, due to higher shipping costs in other regions, we recommend that you can contact us and check the shipping costs in your country before purchasing, which may be cheaper than automatic counting in our system.

Return & Exchanges

Can I change or cancel my order?
If you need to cancel your order, we will provide a one-hour grace period after confirmation. Please note that your order will be processed in one hour. Changes and cancellations attempted after this window will not take effect. At this time, we cannot modify the order. To cancel your order, please contact us via the message in the bottom left corner.

What's your return policy?
We accept returns within 7 days after you receive shipping confirmation. In order to accept your return, items must be unworn with tags attached. Footwear must be unworn and include its original shoebox without post labels. For more information, here's our Refund Policy.

My package arrived damaged, what do I do?
If you receive a damaged or defective item, please Contact Us immediately so that an investigation can proceed. We are here to help.

Payment

What payment methods do you accept?
It depends on which country you are from. Please contact us before purchasing.

How much will I be charged for tax?
Taxes will be charged based on the applicable country, state and local percentage and price of your merchandise total and, where required by law, on shipping and handling charges.

PRODUCTS, FIT & SIZES

How do I find the right size?
Please refer to our Size Chart. Use the following guidelines, along with a fabric tape measure, to be certain you're ordering the right size. Make sure to wear little or no clothing when taking your measurements.

 

運輸
你們提供免費送貨嗎？
我們對超過100美元的香港，澳門，台灣，新加坡和馬來西亞訂單提供免費送貨服務。 我們將繼續增長，以滿足所有客戶的需求，並提供世界各地的運送服務。

運送地區？
我們目前提供目前在香港，澳門，台灣，新加坡和馬來西亞的運輸服務。 我們也可以運送到其他國家/地區，但是，由於其他地區的運送費用較高，我們建議您在購買前可以與我們聯繫並檢查您所在國家/地區的運送費用，這可能比我們系統中的自動計算運費便宜。

退換貨
我可以更改或取消訂單嗎？
如果您需要取消訂單，我們將在確認後提供一個小時的寬限期。 請注意，您的訂單將在一小時內處理完畢。 在此窗口之後嘗試進行的更改和取消將不會生效。 目前，我們無法修改訂單。 要取消您的訂單，請通過左下角的Facebook Messenger與我們聯繫。

您的退貨政策是什麼？
在您收到貨物後的7天內，我們皆接受退貨。 為了接受您的退貨，必須將商品與標籤一起使用。 鞋類必須未穿用，並包括其原始鞋盒，且不帶標籤。 有關更多信息，這是我們的退款政策。

我的包裹在到達時已經損壞，該怎麼辦？
如果您收到損壞或有缺陷的物品，請立即與我們聯繫，以便進行調查。 我們在這里為您提供幫助。

付款
接受什麼支付方式？
這取決於您來自哪個國家。 購買前請與我們聯繫。

我要繳多少稅？
稅款將根據適用的國家、州和地方稅百分比以及您商品的總價格以及法律規定的運輸和手續費收取。

產品，合身和尺寸
如何找到合適的尺寸？
請參考我們的尺碼表。 請遵循以下準則以及織物捲尺，以確保您訂購的尺寸正確。 測量時，請確保穿很少或不穿衣服。